I became an HDTV junkie after subscribing to Bell ExpressVU satellite service just over a year ago. It is not, however, without its problems.

I have been considering updating to a new TV and discovered that the HDMI output on the Bell PVR did not work. After many attempts to call and email their customer service, I finally got an acknowledgment that, indeed, there is a problem with the HDMI output. I have spent more than two months of frustration trying to get an answer as to when this will be fixed. After writing a snail mail letter to the executive offices, I have had calls from them. They claim that they will have a software solution in "two to four weeks". We will see.